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Privacy Policy

Effective Date: July 12, 2025

1. Introduction

At YokoTalk, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our language learning application.

2. Information We Collect

User Content and Learning Data:

We collect and process various types of content that you create or share while using YokoTalk to provide you with better language learning experiences. This includes comprehensive transcripts of your conversations with our AI language tutors, capturing both your input and the AI responses to maintain a complete record of your learning journey. We also store all text input and responses during your language learning sessions, which helps us understand your progress patterns and provide more targeted assistance.

Personal and Account Information:

To create and maintain your YokoTalk account, we collect essential personal information that enables us to provide you with a secure experience. This includes your full name and email address, which serve as your primary identifiers and communication channels. When you sign in using Google authentication, we collect your Google Account ID to streamline the login process while maintaining security. For users who subscribe to our premium or pro features, payment providers we work with will collect necessary billing information to process payments securely.

Technical and Usage Information:

To optimize your experience and ensure YokoTalk functions properly across different devices and platforms, we may collect various technical information when you use our application. This includes detailed device information such as your operating system version, device model, and manufacturer, which helps us provide device-specific optimizations and troubleshoot compatibility issues. We also collect your browser type and version, screen resolution, and other device specifications to ensure our interface displays correctly and functions smoothly. Your IP address and general geographic location (limited to city, state, and general geographic area) are collected to provide region-appropriate content and comply with local regulations. Additionally, we gather comprehensive usage analytics and app performance data to understand how users interact with our features, identify areas for improvement, and detect technical issues before they impact your learning experience.

Audio Processing and Privacy Protection:

YokoTalk's core functionality relies on sophisticated real-time audio processing to provide you with natural conversation practice with our AI language tutors. However, we have implemented strict privacy protections regarding your audio data. While we process your audio in real-time to enable conversation features, pronunciation feedback, and accent training, we do not store any audio recordings on our servers. This means that once your conversation is complete and the transcript is generated, the original audio data is not stored from our systems. Only the conversation transcripts are retained as part of your learning history, ensuring you can review your progress while maintaining the highest level of privacy protection for your voice data.

3. How We Use Your Information

Service Provision and Personalization:

We use your personal information to establish and verify your identity, ensuring secure access to your YokoTalk account and protecting your learning data. Your information enables us to process and fulfill your service requests efficiently, whether you're starting a new conversation session, accessing your learning history, or updating your preferences. We leverage your data to provide highly personalized language learning experiences, tailoring conversation topics, difficulty levels, and learning paths to match your specific goals and proficiency level. Our AI-powered conversation practice and feedback systems utilize your learning patterns and preferences to generate more relevant and effective language exercises. Additionally, we maintain comprehensive learning history and progress tracking, allowing you to visualize your improvement over time and identify areas that need additional focus.

Customer Support and Communication:

Your information is essential for providing effective customer support and maintaining clear communication channels with you. We use your contact information and account details to respond promptly to your inquiries and feedback, ensuring you receive the assistance you need to maximize your learning experience. When technical issues arise, we utilize your device information and usage data to troubleshoot problems efficiently and provide targeted solutions. We also use your communication preferences to send you important updates about your account, new features, and service improvements, always respecting your choices about how and when you want to hear from us.

Service Improvement and Innovation:

We analyze usage patterns and performance data to continuously improve our application's functionality, user interface, and overall performance. This analysis helps us identify which features are most valuable to our users and where we can make enhancements to better serve your learning needs. We conduct comprehensive analytics to understand user behavior and preferences, which guides our development of new features and functionality. This data-driven approach ensures that YokoTalk evolves in ways that genuinely benefit our learning community while maintaining the highest standards of privacy and security.

Important Privacy Commitment: We do NOT use your information to train AI models or for any commercial purposes beyond providing you with our language learning services.

4. Third-Party Services and Data Sharing

YokoTalk uses trusted third-party providers to power language processing, deliver fast and secure access to the app, and help us understand how users interact with the platform. We only share the minimum data required for these services to function, and we ensure all partners comply with strict privacy and data protection standards.

Language Intelligence and AI Services:

To support real-time conversation and feedback features, we partner with advanced AI language services. These providers process limited, necessary data to generate contextual responses and assist your learning experience, under strict privacy controls.

Hosting and Infrastructure:

We work with reputable cloud infrastructure services to ensure secure, high-performance delivery of YokoTalk worldwide. These platforms help us maintain uptime, speed, and data security.

Analytics and Performance Monitoring:

We collect anonymized usage data through privacy-conscious analytics tools to improve the app, monitor performance, and detect technical issues. This data is never used for advertising or profiling.

Our Commitment to Your Privacy: All third-party services we work with are carefully vetted to ensure they comply with industry-standard privacy practices. Data sharing is premium and pro users is strictly limited and explicitly excluded from any AI training or model improvement processes.

5. Data Storage and Security

Audio Data: We do NOT store audio recordings. Audio is processed in real-time and only conversation transcripts are retained.

Transcript Storage: Conversation transcripts are stored securely to provide you with learning history and progress tracking.

Security Measures: We implement industry-standard security measures to protect your data, including encryption, secure transmission protocols, and access controls.

6. Your Rights and Data Control

We believe that you should have complete control over your personal information and how it's used. YokoTalk provides you with comprehensive rights regarding your data, and we make it easy for you to exercise these rights whenever you need to. You have the right to request access to all personal information we hold about you, including your conversation transcripts, learning progress data, and account information. We will provide this information in a clear, understandable format within a reasonable timeframe.

You can request correction of any inaccurate or incomplete information in your profile or learning data at any time. If you discover errors in your conversation transcripts or learning progress metrics, we will investigate and correct these issues promptly. Additionally, you have the right to request deletion of your personal information, which we call the "right to be forgotten." When you make this request, we will permanently delete your account and all associated data, including conversation histories and learning progress, unless we are required by law to retain certain information.

For users who wish to transfer their learning data to another platform, we provide the right to data portability. You can request a copy of your data in a commonly used, machine-readable format that can be easily imported into other systems. You also have the right to object to certain types of processing of your information, particularly for marketing purposes or analytics that go beyond what's necessary for providing our core services. If our processing of your data is based on your consent, you can withdraw that consent at any time, though this may affect our ability to provide certain features.

How to Exercise Your Rights: To exercise any of these rights, please contact us at support@yokotalk.com with the subject line "Data Rights Request." We will respond to your request within 30 days and may ask you to verify your identity to protect your privacy. There is no charge for most requests, though we may charge a reasonable fee for excessive or repetitive requests.

7. Children's Privacy

YokoTalk is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Users between 13 and 18 must have parental or guardian consent to use our services.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are conducted in accordance with applicable data protection laws and include appropriate safeguards.

9. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information in accordance with our data retention policies and applicable legal requirements.

10. Updates to This Privacy Policy

We are committed to keeping this Privacy Policy current and transparent as our services evolve and privacy regulations change. We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes that significantly affect how we collect, use, or protect your personal information, we will provide prominent notice through multiple channels to ensure you are fully informed.

You will receive notifications about important privacy policy updates through in-app notifications when you next use YokoTalk, email notifications sent to your registered email address, and updates posted prominently on our website and within the application. We will also update the "Effective Date" at the top of this policy to clearly indicate when changes take effect, and we may provide a summary of key changes to help you understand what has been modified.

Your continued use of YokoTalk after such updates constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you have the right to discontinue using our services and request deletion of your account and personal information. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information and respect your privacy rights.

11. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Email: support@yokotalk.com

Subject Line: Privacy Policy Inquiry

We will respond to your inquiry within 30 days of receipt.


This document was last updated on July 12, 2025. Please review these terms regularly as they may be updated from time to time.
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